“Frances R. Havergal, the English poet and hymn writer, once wrote at age 36, “…if I am to write any good, a great deal of living must go into a very little writing.” Before pen met paper, a great deal of living has indeed gone into what you are about to read.

This is a book of uncommon importance, written by an author whose exemplary life of service has earned deep respect from all who know him and his work. Mark brings clarity to a topic that is under increasing scrutiny as we strive to grow and sustain healthy workplaces.

His core message is powerful: when we understand who an employee truly is, we should not be surprised or frustrated by their actions. But when that employee is shaped into who they ought to be—through the practical wisdom Mark offers—they begin to perform as they were always meant to.

In 1998, I founded a labor-intensive nonprofit organization. I only wish this resource had existed back then. The emphasis on caring for both yourself and your team is essential for building a healthy work environment and a thriving culture. This book offers a clear and actionable roadmap for achieving both.

Rare is the book that makes you want to enter an entirely new field just by reading it. This is such a book. Mark’s practical, time-tested principles and approachable guidance make this a landmark work—one that will impact organizations and individuals for years to come. “